Frequently Asked Questions

We get asked a lot of questions. And not just by the police. Our customers are quite curious too. Here are the main things we hear from day to day and our responses. If this little lot don't answer your questions, feel free to ping us directly and we'll be happy to help you out.

Okay folks, what's the answer to this lot?

How long does it take to complete an output?

It varies by product and pricing plan. If you are in a rush, then the minimum time we can guarantee for completion and despatch of the digital image is:

The Classic Strip: 1 day (A4/A3), 2 days (A2)
Family Tree - Top Trumps: 4 days (A3), 5 days (A2)
Travelogue on a Page: 3 days (A4/A3), 4 days (A2)
Your Love Trail: 2 days (A4/A3), 3 days (A2)

The day commences from the next working after we've received your order. The main reason for the difference between A2 and the other sizes is that it takes longer to do the quality control checks on colouring and image resolution for the larger size format.

What if I don't like the design you come up with?

Loathe as we are to admit it, the customer is always right. Before closing the job, we'll send you a watermarked output. If you're not happy with this output, then we'll rework it based upon your feedback. We're pretty flexible and so far have got 100% satisfaction from our clients. However, if you're still not happy with the edits, then we'll refund the dosh and call it quits, we'll keep the output and the rights for re-use, and hope you find something else that fits the bill instead.

Can I go for something less gag-heavy and more sober and refined?

Sure you can - you're the ultimate editor of the output. Our only caution is that the cartoon style of these products lends itself more to a humorous bent than something less whimsical. However, we're happy to create whatever suits your needs, with the caveat that we draw cartoons because we're rubbish at drawing people in real life.

What if I like the idea but don't know very much about the person, their history or what they'd like?

Well what sort of a friend or relation are you, you self-absorbed monster? No, we're only joking. The truth is practically none of us really know much about anybody, so you're not alone. However, what we've found is that if you've got a name, a rough age, a job, an indication of their nationality, and even some scraps of interactions you've had with them, this is more than enough to build 'The Classic Strip' as an output.

For the Love Trail and Travelogue products, the only real builds are who are the people involved in the love duo, triangle, or hexagon, and where did you actually travel to.

It becomes more problematic for the Family Tree which relies heavily on you knowing who the members of your family are, although we are subscribers to genealogy sites and can do some cool research if you wish.

My idea isn't listed in your product list - do you do commissions?

You bet - we're open to all ideas and happy to give it a go. If you pop your idea into the 'Tell Us' box you can find at the bottom of every web-page, we'll take a look. Anything is possible.

How do we get started?

Under each product description there's a template for you to fill in. If you don't have the answers for all the questions, that's fine, we'll work with what we've got. Then we come up with the design and share that with you. We ask for payment upfront before we issue the design because that's where the hard work is mainly done - bringing all the inputs you provide together into a fantastic visualised and personalised story. Then if you're happy with it, we remove the watermark and print it so you have a superb work of art to gift to some lucky person. You can see more details of the process under the 'About' tab on this site and in the relevant 'Products' sections.

What about framing - what options do I have?

We are continually expanding our range of frames, but as we're not a framing outfit per se, we offer a limited range compared to a professional shop. That's why we give you the option to have a digital only version, and/or a printed copy which you can then take to a specialist framers. You can see the types of frames we have in the 'Shop' tab.

How long does it take to receive the physical copy?

You have standard and express options which follow the usual delivery company's typical service levels depending upon where you'd like the item to be delivered to.

What happens to my data after the work has been done?

We delete it. No record is kept of any of the entries you provide, nor the photos or other attachments you give to us as we perform the gig. Once the artefact has been delivered, we'll delete everything you've given us.

We offer in our pricing plan a discount if you allow us to use your product for our blog, and an option for a lesser discount to change the subjects' names. We retain the rights to the Intellectual Property (IP), that is the collated story, but we will never disclose any of the inputs you have provided to us.

Can I order multiple copies of the item - say, the Family Tree?

You can order as many copies as you like. The advantage of the digital nature of the output is that you can make unlimited copies of the work at your own discretion. When it comes to the physical copies, there is an incremental cost for every professional quality print, the extra frame and the impact this has on posting, packaging and handling.

I have a fairly robust sense of humour - is there anything you won't draw?

We haven't come across anything yet. Despite appearances, however, we are an ethical company and so won't do anything that would fall under the common sense understanding of racism, sexism defamation, or hate speech. So that leaves quite a lot of leeway because common sense is about as sensible as a dog dressed as Marilyn Monroe.

If my gift recipient doesn't like it, can I have my money back?

Afraid not. Nice try though.

And finally, if you're still a bit baffled, maybe this will help.....

Terms and Conditions

Valid from 31 August 2024

INTRODUCTION

This page (together with the documents expressly referred to on it) tells you information about us and the legal terms and conditions (Terms) on which products (Products) listed on our website accessible at www.artdetoilette.com (Platform) are sold to you. These Terms will apply to any contract for the sale of Products to you (Contract). When you purchase Products on our Platform you will purchase these from us .

Please read these Terms carefully and make sure that you understand them, before ordering any Product(s) from our Platform. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it. You should print a copy of these Terms or save them to your computer for future reference. We amend these Terms from time to time as set out in clause 7 in Part A below. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 31st August 2024. These Terms, and any Contract between us, are only in the English language.

PART A

1. INFORMATION ABOUT US

We operate the Platform. We are Art de Toilette Ltd., a company registered in England and Wales under company number 15796439 and with our registered office at 89 Cholmley Gardens, London NW6 1UN, United Kingdom. To contact us, please email us: Trig@artdetoilette.com.

2. THE PRODUCTS

2.1 The images of the Products on our Platform are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images and the depiction of Products with accessories, e.g. frames may be used for illustrative purposes only. You are advised to check that the Product you would like to purchase includes such accessories or not before placing the order.

2.2 The packaging of the Products may vary from that shown on images on our Platform.

2.3 All Products shown on our Platform are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process that order.

3. USE OF OUR SITE

3.1 Your use of our Platform is governed by these Terms. Please take the time to read these, as they include important terms which apply to you.

4. HOW WE USE YOUR PERSONAL INFORMATION

4.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

5. IF YOU ARE A CONSUMER

This clause 5 applies if you are a consumer.

5.1 If you are a consumer, you may only purchase Products from our Platform if you are at least 18 years old.

5.2 We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.

5.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. IF YOU ARE A BUSINESS CUSTOMER

This clause 6 only applies if you are a business.

6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our Platform to purchase Products.

6.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.

7. OUR RIGHT TO VARY THESE TERMS

7.1 We may revise these Terms from time to time in the following circumstances: a) changes in how we accept payment from you; b) changes in how we conduct business; or c) changes in relevant laws and regulatory requirements.

7.2 Every time you order Products from our Platform, the Terms in force at that time will apply to the Contract.

7.3 Whenever we revise these Terms in accordance with this clause 7, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

8. OUR LIABILITY IF YOU ARE A BUSINESS

This clause 8 only applies if you are a business customer.

8.1 Nothing in these Terms limit or exclude our liability for: a) death or personal injury caused by our negligence; b) fraud or fraudulent misrepresentation; or c) defective products under the Consumer Protection Act 1987.

8.2 Subject to clause 8.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: a) any loss of profits, sales, business, or revenue; b) loss or corruption of data, information or software; c) loss of business opportunity; d) loss of anticipated savings; e) loss of goodwill; or f) any indirect or consequential loss.

8.3 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

9. OUR LIABILITY IF YOU ARE A CONSUMER

This clause 9 only applies if you are a consumer.

9.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

9.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.3 We do not in any way exclude or limit our liability for: a) death or personal injury caused by our negligence; b) fraud or fraudulent misrepresentation; c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and e) defective products under the Consumer Protection Act 1987.

10. EVENTS OUTSIDE CONTROL

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of obligations under a Contract that is caused by an Event Outside Control. An Event Outside Control is defined below in clause 10.2.

10.2 An Event Outside Control means any act or event beyond reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

10.3 If an Event Outside Control takes place that affects the performance of the obligations: a) you will be contacted as soon as reasonably possible; and b) the obligations will be suspended and the time for performance will be extended for the duration of the Event Outside Control. Where the Event Outside Control affects delivery of Products to you, a new delivery date will be arranged with you after the Event Outside Control is over.

11. COMMUNICATIONS BETWEEN US

11.1 When we refer, in these Terms, to "in writing", this will include e-mail.

11.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail: trig@artdetoilette.com. We will confirm receipt of this by contacting you in writing, normally by e-mail.

11.3 If we have to contact you or give you notice in writing, we will do so by e- mail or by pre-paid post to the address you provide to us in your order.

11.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our Platform, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

12. OTHER IMPORTANT TERMS

12.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

12.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

12.3 Nothing in these Terms is intended to confer any benefit or entitlement on any person other than you and no such other person shall have any rights to enforce any of these Terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

12.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

12.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our Platform and any dispute or claim arising out of or in connection with it will be governed by English law. You and we agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

12.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We and you agree to the exclusive jurisdiction of the courts of England and Wales.

12.8 Copyright in all works remain the property of Art de Toilette. This includes all preparatory designs for the works which includes but is not limited to sketches, graphic works, project development and production drawings, models, characters, prototypes and other matters (“Artwork” or "Work"), commissioned by the customer shall be retained by Art de Toilette.

The subjects of the drawings may, however make personal use of the drawings or utilise them in -house (e.g. private web site, intranet, or published in an in-house magazine), but they must not be used for any commercial purpose including advertising or paid lectures or as illustration for any commercial publication including professional publications without prior written agreement from Art de Toilette.

12.9 The licence granted above is conditional upon Art de Toilette having received payment in full of all monies due. Any attempt to reproduce the artwork without such payment, will be regarded as a breach of copyright. The licence hereby granted is personal to the customer and the rights may not be assigned or sub-licensed to any third parties without the prior written consent of Art de Toilette.

12.10 The customer accepts that the use of the Work is restricted as specified in clause 12.8. Further use of the Work/s is subject to an additional licence to be granted by Art de Toilette. A fee may be payable for copyright licence. Both parties shall negotiate the terms of any additional licence in good faith.

12.11 The customer shall ensure Art de Toilette is credited in any editorial use of the Work. Credits for non-editorial use are not required unless so indicated in the agreement between Art de Toilette and the customer.

12.12 Artwork created by Art de Toilette may not be used in a pornographic, defamatory or other unlawful manner. It may also not be used in any way that would allow others to download or redistribute.
12.13 Warranty of originality - Art de Toilette warrants and represents that the works created for our clients are original and have not been published previously.

12.14 Please contact us at: trig@artdetoilette.com directly for all queries, complaints and issues that relate to the orders, unless described otherwise in these Terms. Click here for further information about our returns and refunds policy.

PART B

13. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

13.1 For the steps you need to take to place an order on our Platform, please see our FAQs section.

13.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

13.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 13.4.

13.4 We will confirm our acceptance of your order to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us and you will only be formed when we send you the Dispatch Confirmation.

13.5 If we are unable to supply you with a Product, for example because of an error in the price on our Platform as referred to in clause 17.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

14. YOUR CANCELLATION AND REFUND RIGHTS IF YOU ARE A CONSUMER

This clause 14 only applies if you are a consumer.

14.1 If you are a consumer, you have a legal right to cancel a Contract under The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 during the period set out below in clause 14.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

14.2 However, this cancellation right does not apply in the case of any made-to-measure or custom-made products

14.3 You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day you receive the Products.

14.4 To cancel a Contract, you must contact us by sending an e-mail to trig@artdetoilette.com. You may wish to keep a copy of your cancellation notification for your own records.

14.5 You will receive a full refund of the price you paid for the Products and any applicable Delivery Charges you paid for. We will process the refund due to you normally within 3 working days after your Product(s) has been returned or as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described in clause 14.4. If you returned the Products to us because they were faulty or mis-described, please see clause 14.6.

14.6 If you have returned the Products to us under this clause 14 because they are faulty or mis-described, we will refund the price of a defective Product in full, and any applicable Delivery Charges.

14.7 We will refund you on the credit card or debit card used by you to pay.

14.8 If the Products were delivered to you: a) you must return the Products according to the instructions from the Art de Toilette Customer Services team as soon as is reasonably practicable in its original packaging and including any certificates; b) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

14.9 Details of your legal right to cancel and an explanation of how to exercise it are provided in our FAQs section.

14.10 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 14 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

15. DELIVERY

15.1 Your order will be fulfilled as soon as reasonable, unless there is an Event Outside Control (as defined in Clause 10.2), and we will provide you with a tracking number once the Products have been shipped. If we are unable to fulfil delivery because of an Event Outside Control, we will contact you.

15.2 Delivery will be completed when the Products are delivered to the address you gave us.

15.3 The Products will be your responsibility from the completion of delivery.

15.4 You own the Products once we have received payment in full, including all applicable Delivery Charges.

16. INTERNATIONAL DELIVERY

16.1 If you order Products from our Platform for delivery to an International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

16.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

16.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

17. PRICE OF PRODUCTS AND DELIVERY CHARGES

17.1 The prices of the Products will be as quoted on our Platform from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, clause 13.5 applies.

17.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

17.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

17.4 The price of a Product does not include the Delivery Charges for delivering that Product to you (Delivery Charge) unless expressly stated on the Product page. Our Delivery Charges are as quoted on our Platform from time to time. To check relevant Delivery Charges, please refer to the “Shipping” section on a respective Product page.

17.5 It is always possible that, despite our reasonable efforts, some of the Products on our Platform may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

17.6 We may charge you a handling fee for any order placed by you on the Platform, plus any applicable VAT ( Service Fee). The amount of the Service Fee will be displayed to you before you place your order. By placing your order, you agree to pay to us the Service Fee charged for that order. The Service Fee is not refundable unless the order to which it relates is cancelled before the Product(s) is delivered.

18. HOW TO PAY

18.1 You can only pay for Products using the payment method(s) displayed as available to pay for the relevant Products when you checkout.

18.2 We will only debit your chosen payment method for the amounts payable in relation to the Products and all applicable Delivery Charges and any fee when we send you the Dispatch Confirmation under Clause 13.4.

19. OUR WARRANTY FOR THE PRODUCTS

19.1 We provide a warranty that on delivery and for a period of [12] months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 19.2.

19.2 The warranty in clause 19.1 does not apply to any defect in the Products arising from: a) fair wear and tear; b) willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; c) if you fail to operate or use the Products in accordance with its intention; d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or e) any specification provided by you.

19.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Part C

20.0 PRIVACY POLICY

20.1 We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

20.2 We may use your personal information for remarketing purposes and / or targeted advertising. These 3rd parties may include Google, Facebook, Instagram and X.

20.3 We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

20.4 When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

20.5 Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

20.6 Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

20.7 Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and Paypal ), email address, and phone number.

20.8 Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

20.9 Example of Personal Information collected to create the artwork: Photos and story information

21.0 Purpose of Collection: To provide us enough information to create your artwork. None of this information will be shared with any 3rd party without first requesting your permission. Once your artwork is complete we will ask you if we can use your artwork for marketing purposes, this includes some photos. If you don't give us your permission then we will not use any of your artwork or personal information with any 3rd party.